SureFeedback Review 2026: Is It the Best WordPress Feedback Plugin?

This SureFeedback review is for freelancers, agencies and designers who are tired of client feedback arriving as long emails, blurry screenshots and “the button on that page, you know the one”.

SureFeedback (formerly ProjectHuddle) lets clients click anywhere on a live website, a mockup or a PDF and leave a comment pinned to that exact spot.

Below I cover how it works, the difference between the cloud and self-hosted versions, what it costs in 2026, and where it falls short compared with other website feedback tools.

Why Client Feedback Goes Wrong Without a Tool

If you build websites for clients, you’ve seen this. A client sends a 20-point email. Half the points don’t say which page.

Some refer to the mobile view, some to desktop. A few contradict each other. You reply with questions, wait two days, and the project slips.

The problem isn’t the client. It’s the channel. Email, chat and spreadsheets strip out context: which page, which element, which screen size, which browser.

A visual feedback plugin keeps that context attached to every comment, which means fewer questions, faster fixes and a clear record of what the client asked for and approved.

SureFeedback Review: Is It the Best?

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About SureFeedback

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SureFeedback is a visual feedback and collaboration platform built for websites, mockups, and design projects.

It lets clients and team members click directly on a page element to leave contextual comments, eliminating the need to describe changes in lengthy emails or annotate screenshots manually.

Originally known as ProjectHuddle, the tool was acquired by Brainstorm Force and rebranded as SureFeedback. It comes in two versions: a self-hosted WordPress plugin and a fully managed cloud platform.

How SureFeedback Works

Self-hosted Version

You install the SureFeedback plugin on one WordPress site, which becomes your feedback dashboard. Then you connect client sites:

• WordPress client sites: install the free SureFeedback Client Site plugin (on WordPress.org) and connect it to your dashboard. It syncs logged-in users so your client doesn’t need a separate account.
• Non-WordPress sites: paste a small JavaScript snippet into the site.

Comments, screenshots and statuses are stored on your own server.

Cloud Version

SureFeedback Cloud runs on SureFeedback’s servers, so there’s nothing to host or update.

You add sites to your workspace and connect them with the Cloud Connector plugin (WordPress) or the script. Good if you don’t want another WordPress install to maintain.

Key Features of SureFeedback

Let us see some of the best features of the plugin below.

Pinned Comments on Live Websites

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Your client turns on feedback mode, clicks any element, and types a comment.

The comment is pinned to that spot, and SureFeedback captures a screenshot along with page and device details. You see exactly what they saw.

Feedback on Mockups and PDFs

Upload design images (JPG, PNG) or PDFs and collect pinned comments before anything is built.

Useful for approving homepage designs, logos or print files.

Guest Commenting

Clients can comment with just a name and email.

No login, no password reset emails, no “I can’t get in”. This alone removes a lot of friction.

Kanban Board and Statuses

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Every comment becomes a task. Assign it to a teammate, move it between Open, In Progress and Done, and attach files in the thread.

Your team works from a list, not an inbox.

Approvals

Clients can approve a page or a mockup with one click.

That gives you a clear sign-off record if scope questions come up later.

Private Comments

Your team can leave internal notes the client doesn’t see.

White Label

Rebrand SureFeedback with your agency’s name, logo and colours, so clients see your tool, not a third-party product.

Email Notifications

Both sides get notified when comments are added, replied to or resolved.

SureFeedback Review – Pricing Plan

Let us see the plan details of SureFeedback.

Self-hosted WordPress Plugin

SureFeedback Cloud

All Cloud plans include every feature: up to 200 team members, 100 workspaces, unlimited comments, private comments, screenshot annotations, approvals, analytics, notifications and priority support. Cloud has a 7-day free trial and a 7-day refund window. Check the self-hosted refund terms at checkout.

Which to pick? If you already run WordPress sites and are comfortable maintaining one more, the self-hosted plan is much cheaper and has no project or user limits. Choose Cloud if you’d rather not host anything or if your clients’ sites are mostly non-WordPress.

SureFeedback Review – Pros and Cons

What we like

• Self-hosted plan is cheap for agencies: unlimited projects and users for $99 a year.
• You own your feedback data on the self-hosted version
• Guest commenting removes login friction for clients
• Works on non-WordPress sites too
• Kanban board, approvals and private comments cover a full review workflow
• White label for agencies

What we don’t like

• Self-hosted means one more WordPress site to update, back up and secure
• Cloud pricing jumps on renewal (Starter goes from $199 to $299)
• The Client Site plugin has mixed WordPress.org reviews, with some users reporting connection issues; test on a staging site first
• Fewer native integrations with dev bug trackers (Jira, GitHub) than SaaS tools built for QA teams
• Short 7-day trial and refund window on Cloud

How to Collect Client Feedback with SureFeedback (Self-hosted)

1. Buy the self-hosted plugin and install it on the WordPress site you’ll use as your dashboard.
2. Go to SureFeedback > Add New Website Project and enter the client site’s URL.
3. On the client’s WordPress site, install the SureFeedback Client Site plugin and paste the connection details. For a non-WordPress site, add the script before the closing body tag.
4. Set permissions: who can comment, whether guests can comment, and whether the toolbar shows for logged-out visitors.
5. Invite your client by email and send them a two-line guide: “Click the comment icon, click anything on the page, type your note.”
6. Work through comments on the Kanban board and mark them Done as you fix them.
7. Ask the client to approve the page when everything is resolved.

Other Ways to Collect Feedback (And Why a Plugin Wins for Design Work)

Forms still have a place. For customer surveys and post-launch feedback from visitors, a form or survey plugin is the better fit. See our best WordPress form builder plugins and best WordPress survey plugins, or our WPForms review.

SureFeedback Alternatives

Most of these charge monthly per project or per seat. SureFeedback’s self-hosted flat price is its biggest advantage for WordPress agencies with many clients.

Who Should Use SureFeedback?

• WordPress freelancers and agencies: the self-hosted plan pays for itself after one project that doesn’t drag on.
• Designers: mockup and PDF feedback before development saves rework.
• In-house web teams: private comments and approvals keep stakeholders aligned.
• Not ideal for: QA teams that live in Jira and need detailed browser logs on every report.

If you build sites for clients, you’ll also find our best WordPress plugins list and WordPress security guide useful.

FAQs Related to SureFeedback Review

Final Verdict

SureFeedback solves a real, daily problem for anyone who builds websites for other people: getting clear, specific feedback in one place.

The self-hosted plan at $99 a year with unlimited projects and users is excellent value for WordPress agencies. Cloud costs more but removes the hosting chores.

Test the client connection on a staging site before rolling it out to every client, and you’ll likely cut your revision rounds noticeably.

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