IT failures are an inevitable part of life. Whether it’s caused by your own internal servers, a power outage, or a hardware problem, seeing your website or IT systems crash can be a headache, to say the least. This can be especially troublesome if your business relies directly on sales from your site, such as in the case of e-commerce.
To ensure that you’re prepared to deal with these scenarios requires a bit of know-how and planning. Don’t be caught unaware and in danger of damaging your business simply because you didn’t take the time to equip yourself with the right procedures. We explore this in more detail below.
How to Deal with IT Downtime and Outages effectively
Nothing could be more important than planning ahead for an unexpected outage or downtime.
Ensure that you and your staff are aware of what to do in the event that your servers are down. Write guidance notes, establish procedures, and review these regularly with your staff so that there is no big panic when or if the outage occurs.
Enlist IT support
IT support companies can be a lifesaver in terms of preventing and managing downtime. Relying on this kind of support is especially important if you don’t have an IT team or if you are not technically minded.
IT support companies such as Kortek Solutions can identify issues before they escalate and they can also advise and support your business to ensure your data is safe and secure.
Trying to manage complex server outages or downtime isn’t something you want to waste time on, particularly if your business relies on its site for sales.
Assess any damage to your business
If downtime has occurred, it’s important to assess whether there has been any immediate damage to your business.
For example, if your business relies on apps, evaluate whether any inoperable ones will prevent customer sales.
Other useful things to review are how long your business can survive offline without causing serious harm or how long you can go between data backups before it damages your business operations.
Being aware of these elements ahead of time and then being able to review them quickly will help should an outage occur.
Communicate with staff and site visitors
When things go offline, communication about the outage is essential. It’s imperative that you keep all staff informed as well as your site visitors.
The last thing you want is for people to assume your site isn’t working and for them to never return again.
Briefing staff ahead of time on the procedures for downtime or outages is essential as is updating them regularly when they do happen.
Create a Recovery Plan
Last, but not least, ensure you create a disaster recovery plan. Without one, you may be forced to make difficult decisions depending on any damage that’s been done to your business and its operations.
Recovery plans should outline how you will handle your IT and how you plan to keep the business going.
Downtime is a nuisance but it doesn’t have to be a complete disaster if you plan ahead, implement the right resources, and establish good communication.
With these in place, downtime should simply be a minor blip, rather than a catastrophic event that sinks your business.