With the development of technology, traditional home phones have lost it way to VoIP phones. Unlike traditional phones, VoIP phones works on your existing Internet connection. Cost of these VoIP services are also cheap compared to the traditional phone service. These are many VoIP service providers like Magic Jack, Ooma, Comcast and Vonage. The main issue with the VoIP services is the quality of the audio or the audio issue. Here you can learn how to fix audio issues in VoIP services.
Audio issues include one way audio or no way audio, static, choppy, etc. One way is the inability of one caller to hear the other. In no way audio, both the caller and the called person will not hear anything. As you know, VoIP service depends on your Internet connection. First you need to check whether you have enough speed to support the VoIP. Each VoIP service has its own bandwidth. You can contact your VoIP provider to check the minimum requirement.
Most of the time, you would have the minimum bandwidth requirement. But still, you will have the audio issue. In this scenario, you need to check your modem or router. In some modem or router, the ports used by the VoIP service are blocked. Many people who use the Arris modem faces the audio issue. ModemsRouters in which the audio issue occurs are Arris, Motorola, Netgear, Hitron.
A simple solution is available to fix the audio issues in these modems. You just need to disable the firewall or enable the DMZ in your modem. However, by disabling firewall, your network becomes vulnerable. Though it will fix your issue, this is not a good solution. Enabling DMZ is the better option.
In order to enable the DMZ, you need to login to your modem or router page and enable it. Then, you need to enter the Private IP address and save the setting.
For example, I have provided the steps to enable the DMZ in Arris modem.
1. Connect your computer to any one of the free Ethernet port in modem using an Ethernet cable.
2. Open a Internet Explorer in the computer which is connected to your Arris modem and in the address bar type in the following and hit enter:
10.0.0.1 or 192.168.0.1
3. Log in with the Username as “admin” and Password as “password”.
4. Click on Advanced on the left side of the web page.
5. Click on DMZ from the listed options under Advanced.
6. Click on Enable and enter the DMZ IP address as 10.0.0.XXX. You can set any IP address in range 10.0.0.50 to 10.0.0 250.
Note: If the IP address to login to the device starts with 10.0, you can enter the private IP in the range 10.0.0.50. If the IP address to login to your modem is 192.168.0.1, then you need to use 192.168.0.50 as the Private IP address.
7. After entering the Private IP address, click save and restart your VoIP device.
Hoila, the audio issue will be resolved.